This is the support page for the PomoSprint app on the App Store and Google Play (package name: com.pomosprint.app) and the pomosprint.app website. Email us with your questions, problems, suggestions and any request about your personal data.
Contents
1. Contact Us
- Email: destek@pomosprint.app
- Language: you can write in English or Turkish.
- Response: we reply to emails as soon as we can. Requests about your personal data (KVKK Art. 11) are completed within 30 days at the latest.
To help us solve the problem faster, please include:
- your phone or tablet model and operating system version (e.g. iPhone 13, iOS 18 or Samsung Galaxy A54, Android 15),
- which screen the problem happened on, when, and any error message you saw,
- a screenshot, if possible.
For a request about your account, writing from the email address registered to your account makes it easier for us to verify that the account is yours. Never send your password by email; we will never ask for it.
2. Sign-In, Password and Confirmation Email
- Forgot your password: on the sign-in screen tap Forgot Password? and enter the email address registered to your account. Use the link in the email to set a new password.
- No confirmation email: wait a few minutes and check your spam folder. If it has not arrived, try signing in with your email address and password: if your email is not confirmed yet, a Resend Verification Email button appears. If it still does not arrive, write to us.
- If you signed up with Google or Apple: your account has no separate password; always sign in the same way. Sign in with Apple is being prepared for launch on iPhone and iPad. If you cannot access your Google account, write to us.
3. Sessions, Points and Notifications
- My points did not arrive: points, sand grains and your streak are calculated on our server when a session completes. A session that ends while you are offline is stored on your phone and sent automatically when you are back online; it must be sent within 24 hours of its start to count. At most 16 sessions a day earn points.
- No notification when a session ends: check that notifications are allowed for PomoSprint in your phone's settings; the Notifications switch on the app's Profile & Settings screen must also be on. Battery saver and Do Not Disturb modes can delay notifications.
- Read more about session rules, leagues and points in the FAQ and on the Features page.
4. Reporting or Hiding a User
If you see an inappropriate name or behavior in the rankings, your friends list or the "Focusing now" list on the Social tab, press and hold that person's row and choose Report user; a ready-made report opens in your email app. If you have no email app, you can send your report directly to destek@pomosprint.app. Hide this user hides the person on your device only. See the Terms of Use for the rules.
5. Account, Data and Email Lists
- Deleting your account: in the app, Profile & Settings → Delete Account. If you cannot access the app, or you signed in with Google or Apple, the options are on the Delete Your Account page.
- Your rights over your personal data (access, correction, deletion and so on): write to us as described in the KVKK Privacy Notice.
- Newsletter and waitlist: use the unsubscribe link at the bottom of any of our emails, or write to us from the address you want removed.